• Do I need to create an account to place an order?
• What payment methods do you accept?
• Can I cancel an order?
• After I place an order, how long will it take for me to receive it?
• Can I have my order sent to an address other than my own?
• Can I order over the web and pick up my order from your site?
• What is your return policy?
• How do I return something?
• How does my personal account work?
• What are the benefits of creating a Hitari Account?
• What about my personal details?
• I've forgotten my Password and am unable to Login. What do I do?
• I'm finished with my Account and wish to logout. How do I do this?
• How secure is Hitari.co.uk website?
• What PAL version are your products?
• What can you tell me about Age Restrictions?
• Do you offer any extended warranties?
• My console is broken, do you offer a repairs service?
• What is a wish list?
• How do I set up a Wish List?
• How do I add an item to my wish list?

Do I need to create an account to place an order?

You have two options when placing an order with Hitari.co.uk, you can either place your order and register with us, or, you can place your order and choose not to register with us. If you choose not to register then you will not be able to check the status of your order and you details will not be stored and if you do wish to place another order with us then you will have to re-enter your details again. If you do choose to register then you will be able to check the status of your order and see what stage of processing your order is currently at.

What payment methods do you accept?

We accept all major credit and debit cards. Also, we do accept uncrossed postal orders or PayPal as payment methods. Please be aware that you will need to enter the final three or four digit number known as CVV or CV2. This number can be found on the back of your card at the end of signature strip and is present on all credit and debit cards. If you are unsure which number this is, then please email the Customer Services at info@hitari.co.uk for assistance.

Can I cancel an order?

Should you need to make alterations or deletions on an order, and you have an online account with us, you can do so in the View Orders page in the My Details area of the site. Please note alterations or deletions to orders cannot be made once the order has started processing. Also, once an order has been despatched to you it cannot be cancelled. It can however still be returned to us within 28 days of the date of despatch for a refund / exchange if the seal remains unbroken. For more information on this, please visit the Delivery & Returns page. If you don't have an account and wish to make alterations or deletions simply email the Customer Services at info@hitari.co.uk and a representative will help you.

After I place an order, how long will it take for me to receive it?

Our aim is to deliver your order to you the very next day and in some cases within 1-2 working days if orders are received after 3pm. More information about your delivery times is indicated to you on the description section of each item listed.

Can I have my order sent to an address other than my own?

Yes. However, you will need to specify the delivery address where requested during the check out process only.

Can I order over the web and pick up my order from your site?

No, currently Hitari Trade does not offer this service. Please Note: Delivery lead times shown are approximate and are not guaranteed. Every effort will be made for all orders for "immediately" available items received at Hitari Trade prior to 5.00pm (Mon - Fri) to be shipped that day. This applies to products which are currently available in our distribution centre. International customers please be aware that we will be unable to refund any postage and packing costs incurred in returning a product to us under our 28 Day Returns policy.

What is your return policy?

Please note that Hitari Trade operates a 28 day returns policy. Any software may be returned for refund or exchange within 28 days of the despatch date, providing that the seal remains unbroken on the software. Faulty software where the seal has been broken must be reported to us via the Customer Service email address: info@hitari.co.uk Hardware or peripherals may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 28 days of the despatch date. Please note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return. Faulty hardware may be returned to the manufacturer for a like-for-like within 14 days of the despatch date. Any further issues with orders after the 28 days must be reported to the manufacturer for any warranty claims. This does not affect your statutory rights.

How do I return something?

If you have purchased a product and you wish to return it, then please email us first at the Customer Service email address: info@hitari.co.uk If you return any products to us, please obtain a free Proof of Posting receipt from the Post Office. Please Note: International customers should be aware that we are unable to refund any postage and packing costs incurred in returning a product to us under our Returns Policy. Items bought in 'bundle deals', such as 2 for £30.00 or hardware and software packs, if returned separately, will result in the full price being charged for other items in the special offer - and the refund adjusted accordingly. We may also be able to arrange courier collection for certain items, including large, bulky or high valued parcels. Please contact our Customer Services at info@hitari.co.uk for more information.

How does my personal account work?

Hitari Trade offers you the opportunity to set up your own personal account - as well as making future purchases easier and giving you simple-to-use control over order management. Account holders also get certain privileges over non-account holders, such as discount vouchers and fabulous offers!

What are the benefits of creating a Hitari Account?

You'll be able to store Personal Details to make the Checkout process easier and change Contact Details at the touch of a button. You can manage your Delivery Addresses and Payment Cards, view Your Order History and use discount vouchers. You can also set up a Wishlist.

What about my personal details?

For information regarding this please read our Privacy Policy.

I've forgotten my Password and am unable to Login. What do I do?

No problem. Just head on over to the Forgotten Password Page and enter your e-mail address. An e-mail will be immediately sent out to you with a new password.

I'm finished with my Account and wish to logout. How do I do this?

To logout of your account, all you need to do is click the "Log out" button in the top right corner of the site. To log back in again, simply follow the "Log in" link and re-enter your Username and Password.

How secure is Hitari.co.uk website?

You don't have to worry about the safety of your credit card information when shopping at Hitari Trade. We use encryption technology to ensure that any information you transmit during the ordering process is secure. Our servers are secured to protect all personal information including credit card numbers, your address and any products you may order. If you still do not feel comfortable sending your credit card information over the Internet, and prefer to place the order by phone with a Hitari Trade Customer Services Representative, simply email us at sales@hitari.co.uk. We reserve the right to decline an order at our absolute discretion.

What PAL version are your products?

Our video games are PAL (UK and Europe) versions. You must have a PAL video game system to play them. We do NOT sell NTSC (US) video games. All PC (Computer) products that we sell should work on any PC system, provided it matches at least the Minimum Requirements to play the game (minimum requirements are viewable on the product pages for PC games).

What can you tell me about Age Restrictions?

Any product with a BBFC (British Board of film Classification) rating will be clearly described as such on the product page for that item. For further information on BBFC ratings, see the Video Standards Council Website or the Ask About Games Website. Additionally, we also display PEGI ratings. PEGI stands for Pan-European Games Information and is the new standard throughout Europe. PEGI age ratings are a guide and simply indicate what age you're likely to have to be to understand how to play the game (so a game like Civilisation for example, which is probably suitable content-wise for anyone, wouldn't be recommended for a 7-year old simply because of the depth of the game). PEGI ratings can also warn of the type of content in a game - for example sexual content, violence or bad language. Warning: It is an offence to attempt to buy a certificated title if you are under age or to attempt to purchase one on behalf of someone else who is under age.

Do you offer any extended warranties?

No, we do not currently offer extended warranties at this time.

My console is broken, do you offer a repairs service?

Unfortunately, no, Hitari Trade do not offer a repairs service.

What is a wish list?

Your Wish List is where you put all the products you're most excited about. Here you can keep track of the gaming goodies you're planning to buy, or share them with friends and family so they can get you the perfect prezzie!

How do I set up a Wish List?

To create a Wish List you need an account with us, this is so we can keep your information secure and you can retrieve your Wish List when you return to the site. To create an account you can select 'Login / Register' from the top menu and complete the registration process from that page. Once you have an account, next time you return to the Wish List entry page simply log in to retrieve your List.

How do I add an item to my wish list?

Once you have set up an account and Wish List you are ready to add products in to it. On every product page you will see a 'add to Wish List' button, selecting this will add the product to your List and a message will be displayed telling you it has been added. Once added you can carry on browsing and add more products, or view your full List.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Delivery and returns

Delivery can be to any address as long the address at which your payment card is registered or shipping address is also present on your order. Most deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. Most of our decomes with Free UK Mainland Delivery.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Hitari Trade will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Hitari Trade shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Hitari Trade shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Hitari Trade then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will not include a refund of the applicable return delivery charge.

Please post returns to the following address:

Hitari Trade Limited
Return Department
Unit 13, Magreal Industrial Estate.
Freeth Street, Birmingham
B16 0QZ
United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Hitari Trade website, or by emailing us at Info@Hitari.co.uk.

All orders taken before 3pm will mostly be dispatched on the same day.